Insurers, CRE Groups Seek Insurance Solutions For The Next Pandemic
George Mayer • Oct 31, 2020

Insurers, CRE Groups Seek Insurance Solutions For The Next Pandemic


Business interruption insurance has become a hot topic in 2020, as the  coronavirus pandemic  has left many commercial real estate owners and tenants with substantial financial losses.


To the dismay of many policyholders, the vast majority of insurance products don't cover pandemics, prompting some to pursue legal action against their insurers for denying coverage. But for the larger business groups, the focus is now shifting to the future, and how to guard against the next pandemic.


Many specific pandemic exclusions were introduced to insurance policies after the SARS pandemic of the early 2000s, when insurance carriers were tested by lawsuits trying to secure coverage for viruses, said  James Stuart , the California chief sales officer at insurance brokerage  HUB International


“From the SARS days, there were specific exclusions that said, 'We're not going to cover types of viruses,' and coronavirus is a virus. So that left very little room for claims,” Stuart said.


“People have tried. We've received thousands of claims from our customers. And we've submitted them, but to my knowledge, I've only heard of one claim being covered, and that was kind of under unique circumstances.”


Litigation cases stemming from the coronavirus pandemic began to appear in mid-March and numbered 1,291 as of the week ending Oct. 5, according to a  University of Pennsylvania  Carey Law School  litigation tracker tool. Of those cases, 1,187 are claims related to the loss of business income.


While only a small number of those lawsuits have had preliminary rulings, legal experts previously told  Bisnow  that the courts have  shown a penchant for siding with the insurer  and enforcing exclusions in the insurance contracts that block virus or pandemic coverage. 


As the economic damage of the coronavirus pandemic continues to unfold, attention is turning toward future pandemics, and whether an affordable insurance product can be created to protect businesses from suffering a repeated fate.


Marsh U.S. Real Estate practice leader Paul Foye told  Bisnow  the biggest problem with specialized pandemic insurance policies is how expensive they are. In 2018, the insurance brokerage partnered with  Munich Re  and Metabiota to offer  PathogenRX , a pandemic insurance product. The problem is, nobody bought it.


“We have a pandemic solution that we have been able to offer, but none of our clients have really explored it. It's expensive. And they haven't decided to purchase it,” Foye said.


A future pandemic insurance product needs to be affordable, pay claims quickly and provide some kind of business continuity where companies can continue to stay open and meet their payroll expenses, according to Foye.


“It needs to be accessible not only for the large organizations, but small main street storefronts and restaurants, and that sort of thing,” Foye said.


Stuart said that as an insurance broker, he hasn’t seen any previews of new products that tackle pandemic coverage, mostly because there hasn’t been a huge demand from customers yet.


“When insurance companies do ask us, we're not getting a lot of solicitation for COVID or virus-type products,” Stuart said. “I think we're kind of just at a stalemate, there are products available out there, but they are very, very expensive.”


The biggest challenge facing a private insurer trying to create a pandemic insurance product is how to pay out all of the potential claims, especially in a scenario where large swaths of the population are affected.


“The insurance companies have to look at it and say, 'Well, what might be my aggregation?' And it would be the same type of scenario for them ensuring earthquakes, floods, windstorms, where a lot of their insurance [is] going to get hit all at once,” Stuart said.


The newly formed  Business Continuity Coalition , announced this week, is advocating for a different solution: a public-private business continuity insurance program that would protect businesses in the event of a government-mandated shutdown.


Such a product would require private insurers to underwrite the direct insurance policy and maintain relationships with customers, but the risk of loss would be shared between the private insurance sector and the government program, usually through a reinsurance arrangement.


In return, the participating insurers would have to conform to program rules that ensure availability and affordability of the coverage that the government has decided is in the public interest to provide.


As of its official launch on Oct. 28, the coalition has  27 members , including the  American Hotel and Lodging Association , the  American Institute of Architects , the  International Council of Shopping Centers ,  Marriott International ,  Nareit  and the  National Multifamily Housing Council.


Nareit Vice President of Government Relations John Jones, a member of the coalition, told  Bisnow  that there is a precedent for this kind of program: the  Terrorism Risk Insurance Act , signed into law by President George W. Bush in 2002 following the Sept. 11, 2001, terrorist attacks. 


TRIA created a federal program that facilitated shared public and private compensation for certain insured losses resulting from a certified act of terrorism. The act was extended multiple times and then reauthorized in 2015, during President Barack Obama’s second term.


“With TRIA, we have the precedent in terms of a public-private partnership, government backstop, and eventually I think we'll get to a good solution that can be implemented,” Jones said.


In late May, U.S. Rep.  Carolyn Maloney  introduced The Pandemic Risk Insurance Act of 2020 ( H.R.7011 ), a bill that would authorize a public-private insurance program, providing compensation to insurers if they incur losses as a result of coverage related to pandemics or outbreaks of disease. As of this week, the bill has 27 co-sponsors.


Jones said the BCC has been in communication with Maloney, and a number of its members have already participated in a roundtable discussion with her. The coalition has also been in contact with U.S. Rep. Steve Stivers, who has  proposed an alternative plan  to create a public-private business continuity insurance program.


“We've been in communication with them. I would say the goal of the BCC is to continue to increase and build up stakeholders from across the spectrum so we can get to a solution,” Jones said.


Marsh is on board with the notion of a public-private insurance program. The insurance brokerage released  its own report in June , noting that a range of existing public-private risk-pooling models could be applied to a future pandemic event.


“There's a lot of different opinions as to what that public-private partnership looks like,” Foye said. “Everyone's trying to do the same thing, but with different ideas, trying to come up with a way to make it affordable, and have people be able to continue should another pandemic hit.”


Insurance rates for business interruption and other policies were already rising prior to the pandemic. Between 2016 and 2018, some insurers were paying out more in losses than what they were getting in premiums, and by mid-2019, those companies started to offer less coverage while charging more, according to Stuart. Insurance companies took a $22.5B underwriting loss for U.S. property and casualty insurance in 2017 and a $1.7B loss in 2018,  according to the National Association of Insurance Commissioners.


That trend is likely to continue in light of the pandemic and other disruptive events in 2020. Stuart noted that a particularly active  hurricane season , massive wildfires in the western states, and widespread protests have all  placed additional pressure  on insurers.


“They've had a couple of bad years, and now they're trying to recoup. I think it's probably going to take them the rest of 2021, at least through the third quarter,” Stuart said.


Global commercial insurance pricing rose 19% in Q2 2020, according to Marsh’s most recently released  quarterly Global Insurance Market Index. That was the largest spike since the index began in 2012, and the 11th consecutive quarter of premiums rising.


Foye said insurance pricing for commercial real estate clients has been rising over the past few years, but his company is optimistic that the market will eventually calm down. However, some property portfolios will continue to struggle with higher premiums, or finding insurers willing to cover them.


“For less favorable portfolios, maybe with less data quality and a poor loss history, I still think it could be difficult for those types of clients. And we're also finding pockets where it's difficult for certain types of apartments and also hotels,” Foye said.


The timeline surrounding a potential public-private insurance program remains unclear, though Jones noted that once the U.S. election is settled, there will be fewer distractions.


“It's not a partisan issue. And so any administration or any party that's in power would definitely support it, because any president, Republican or Democrat, wants to have a sufficient, workable economic system in place that can withstand a government-mandated shutdown of business operations,” Jones said.


Property

Management Made Easy

Customized Pricing Plan to Help You Maximize Your Investment Returns

EXPLORE OUR PROVEN METHOD

Take the First Step Towards Effortless Property Management

Take the First Step Towards Effortless Property Management

By Anthony A. Luna 09 Apr, 2024
A Case Study on Comprehensive Renovations & Improvements
By Anthony A. Luna 09 Apr, 2024
A Transformation Story in San Marcos, California
By Anthony A. Luna 09 Apr, 2024
Revitalizing La Palma: A Retail Center Reimagined
By Anthony A. Luna 29 Mar, 2024
Harnessing Digital Innovation for Success in Property Management Property Management is in a state of rapid evolution, driven primarily by the digital revolution sweeping across industries worldwide and a need for all businesses to look for ways to serve their clients more efficiently. In the face of changing tenant expectations and the relentless pace of technological advancement, adopting digital tools has transitioned from mere advantages to outright necessity for property management professionals aiming for success. This transition is not just about embracing new technologies but fundamentally rethinking how we engage with tenants, manage properties, and conduct business in the digital era. This exploration focuses on the transformative impact of digital innovation on property management, emphasizing the crucial integration of ethical practices alongside digital solutions to usher in a new standard within the industry. The Shift to Digital In the current landscape, tenants want immediacy, convenience, and transparency in their interactions with property management—expectations that are increasingly being met through the deployment of digital solutions. Recognizing and responding to these demands with appropriate digital tools is the cornerstone of modern property management strategies. Digital transformation encompasses various technological innovations, from comprehensive property management software to AI-powered customer service interfaces, which collectively streamline operations and provide invaluable insights that inform strategic decision-making. However, the journey toward digital transformation extends beyond mere operational efficiency. It's about crafting a tenant-focused experience that leverages digital tools to meet and exceed expectations. Such an approach necessitates a balance between technology and personal touch, ensuring that while processes become more efficient, the quality of interaction and personal engagement remains high. Navigating this digital transition demands continuous innovation and adaptability, yet the potential rewards — enhanced tenant satisfaction, streamlined operations, and substantial business growth — highlight the undeniable value of this endeavor. Core Digital Innovations in Property Management At the heart of the digital transformation in property management are innovations designed to optimize tenant experiences and improve operational efficiency. Central to this is the adoption of property management software systems that offer a unified platform for managing various aspects of property management, from leasing and maintenance to tenant communication. Such systems facilitate smoother operations and generate data that can be leveraged to make informed strategic decisions. Artificial intelligence (AI) and automation technologies are redefining tenant interaction, enabling round-the-clock customer service without compromising the personal touch that tenants value. Property managers can allocate more time to address complex issues and foster stronger relationships with tenants by automating routine inquiries and tasks. Furthermore, the digital era has revolutionized marketing strategies in property management. Utilizing digital marketing tools such as SEO, social media, and content marketing, property managers can effectively attract and retain tenants, enhancing brand visibility and establishing a competitive edge in the market. Enhancing Tenant Experiences Digitally Digital platforms and tools open new avenues for enriching tenant experiences, offering unprecedented convenience and accessibility in managing their living spaces. Online portals that facilitate rent payment, maintenance requests, and communication with property management are becoming the norm, setting a new standard for tenant engagement. Such digital interfaces streamline transactions and foster transparency and trust, which are pivotal to tenant satisfaction. Beyond mere convenience, digital solutions enable personalized tenant engagement. By harnessing data on tenant preferences and behaviors, property managers can tailor their services to meet each tenant's unique needs, enhancing the sense of community and belonging. Employing digital feedback mechanisms and surveys is crucial for capturing tenant insights and enabling continuous improvement in service delivery. Integrating Digital Workflows, Checklists, and Alerts Implementing digital workflows, checklists, and alert systems is transforming property management operations, ensuring that recurring tasks are executed with precision and consistency. These automated systems enhance accountability and reduce the likelihood of errors, setting a new benchmark for operational excellence. Digital checklists serve as a road-map for property management tasks, ensuring best practices are adhered to, and high standards of service and safety are maintained. Alert systems complement these workflows by timely notifications of critical issues, upcoming tasks, and deadlines, enabling proactive management and swift resolution of potential problems. Adopting such digital tools exemplifies a commitment to excellence, streamlining operations, and elevating the level of service provided to tenants. The Human Touch in a Digital World Despite the extensive benefits of digital innovation, the essence of property management remains deeply rooted in human connections. The challenge in the digital era is to utilize technology to amplify rather than diminish personal interactions. Digital tools should serve as a bridge to deeper connections with tenants, partners, and the community, ensuring that the technological interface enhances rather than replaces the warmth and reassurance of personal engagement. The path to digital transformation has included cyber-security concerns and the digital divide among tenants. Addressing these challenges requires a strategic approach and a commitment to fostering a culture of continuous learning and adaptation. Implementing comprehensive cyber-security measures and providing support for digital literacy among tenants are essential steps in navigating the digital transition effectively. Digital innovation is a pivotal driver of modernization in property management, enhancing tenant experiences and operational efficiency. As we navigate this digital era, aligning digital strategies with foundational values is imperative for ensuring that technology catalyzes ethical business practices and community development. The journey towards embracing digital innovation offers a pathway towards operational excellence and building more robust, connected communities in the digital age.
By Tayz Onofa 09 Feb, 2024
In an exciting milestone for Coastline Equity and its CEO, Anthony A. Luna, we are pleased to announce his recent appointment to the National Small Business Association (NSBA) Leadership Council.
Coastline Equity, Pod System, Modern Property Management, Resident Experience
By Anthony A. Luna 26 Jan, 2024
Pod System
By Anthony A. Luna 13 Nov, 2023
Adapting to a Shifting Landscape: Strategies for Commercial Property Owners Amidst Rite Aid's Restructuring
By Anthony A. Luna 06 Nov, 2023
Elimination of Credit History Screenings for Voucher Holders
By Anthony A. Luna 16 Oct, 2023
What is happening with Property Insurance Costs?
By Anthony A. Luna 14 Oct, 2023
Navigating the New Landscape: How AB 12 Impacts Landlords and Tenants in California
More Posts
Share by: